v77 Privacy Policy — Your Data, Your Rights, Our Obligations

This Privacy Policy ("Policy") is issued by v77 ("the Platform", "we", "us", "our") and applies to all individuals who access or use the v77 website at v77.cam, including registered account holders ("Players"), visitors, and prospective users.

v77 is Pakistan's leading online casino and sports betting platform, serving players across Karachi, Lahore, Islamabad, Faisalabad, Peshawar, Multan, and cities nationwide. Our commitment to user privacy is not merely a legal obligation — it is a core part of how we operate. Pakistani players trust v77 with their identity documents, their payment details, and their personal account data. That trust is treated as a serious responsibility.

This Policy explains in plain language what data we collect, why we collect it, how we use it, who we share it with, how long we keep it, and what rights you hold over your personal information. We have written this Policy to be as clear and straightforward as possible, while satisfying the legal requirements applicable to our operations.

By registering an account on v77 or continuing to use the Platform, you acknowledge that you have read this Policy and understand how your personal data will be processed. This Policy should be read alongside our Terms & Conditions, which govern the broader relationship between you and v77.

For the purposes of data protection law, the data controller in respect of your personal data is the entity operating the v77 Platform under its international gaming license. v77 is the platform brand through which all gaming and betting Services are delivered.

As data controller, v77 determines the purposes and means by which your personal data is collected and processed. Our primary point of contact for all data-related queries is:

v77 collects personal data across several categories, depending on how you interact with the Platform. The following table outlines the main data categories we process:

v77 collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, contacting support, or completing any form or survey on the Platform.
• Automated technical collection: Data collected automatically when you access the Platform, including IP address, device identifiers, browser type, session duration, and pages visited. This data is collected through standard server logs and, where applicable, cookies and similar tracking technologies.
• Payment processors: When you deposit or withdraw via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or Raast, v77 receives transaction confirmation data and payment reference identifiers from the relevant payment provider.
• Identity verification providers: Where v77 uses a third-party identity verification service to assist with KYC checks, that service may return verification results and document authenticity assessments to v77.
• Fraud detection systems: v77 uses automated risk assessment tools that process technical data (including IP addresses and device fingerprints) to detect suspicious activity, multiple account creation, and potential fraud.

v77 uses your personal data for the following specific purposes:

1. Account creation and management: Setting up, maintaining, and managing your v77 account, including processing login requests, account recovery, and account settings changes.
2. Identity and age verification (KYC): Verifying that you are who you say you are, and that you are at least 21 years of age, in compliance with our licensing obligations and responsible gaming commitments.
3. Payment processing: Processing deposits and withdrawals via JazzCash, EasyPaisa, bank transfer, and other approved payment methods. Ensuring payment transactions are correctly attributed to the correct account.
4. Platform operation and game delivery: Delivering the games and betting services you use, maintaining accurate game records, and resolving any disputes relating to game outcomes or settlement.
5. Bonus and promotion administration: Verifying eligibility for bonuses, tracking wagering progress, and preventing bonus abuse.
6. Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, unauthorized account access, and Terms violations.
7. Anti-money laundering (AML) compliance: Monitoring transactions for patterns consistent with money laundering and reporting to relevant authorities as required by applicable law and our licensing obligations.
8. Responsible gaming: Operating deposit limit systems, self-exclusion lists, and cooling-off periods. Using gaming behavior data to identify players who may be showing signs of problem gambling.
9. Customer support: Responding to queries, resolving complaints, and providing account assistance through live chat and email.
10. Legal compliance: Meeting our obligations under applicable law and the requirements of our international gaming license, including data retention obligations and regulatory reporting.
11. Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with v77 and improve the platform experience. Individual player data is not used for this purpose in identifiable form.

v77 relies on the following legal bases to process your personal data:

• Contract performance: Processing necessary to perform the contract between you and v77 — specifically, to operate your account, process payments, and deliver our gaming services.
• Legal obligation: Processing required to comply with our legal and regulatory obligations, including KYC identity verification, AML monitoring, and age verification under our gaming license.
• Legitimate interests: Processing for fraud prevention, platform security, and abuse detection, where these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we send you optional promotional communications or use non-essential cookies, we do so on the basis of your consent, which you may withdraw at any time.

v77 does not sell your personal data. Data may be shared with third parties in the following limited and necessary circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast receive the minimum data necessary to process deposits and withdrawals on your behalf. These providers operate under their own data protection frameworks and are contractually obligated to process your data only for payment purposes.
• Identity verification providers: Third-party KYC and document verification services used to verify your identity and age as required by our gaming license. These providers are contractually bound to data confidentiality and may not use your data for their own purposes.
• Fraud detection and AML monitoring services: Specialist providers that help v77 detect and prevent fraud, money laundering, and other illegal activity. Data shared with these providers is subject to strict contractual data protection requirements.
• Regulatory and law enforcement authorities: v77 may be required by law, court order, or regulatory direction to disclose personal data to governmental authorities, regulatory bodies, or law enforcement agencies. We will only do so to the extent required by the relevant legal obligation.
• Gaming license authority: Our licensing regulator may require access to player data as part of compliance audits or investigations. Such access is governed by the terms of our gaming license and applicable regulatory law.
• Professional advisors: Lawyers, auditors, and other professional advisors who require access to data in the course of providing services to v77, subject to professional confidentiality obligations.

v77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• Transport layer encryption: All data transmitted between your device and v77 is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to account login, payment transactions, KYC document uploads, and all other data exchanges.
• Password security: Account passwords are stored using one-way cryptographic hashing and are never stored in plain text. v77 staff cannot view your password — only a hashed verification is stored.
• Access controls: Access to personal data within v77's systems is restricted on a strict need-to-know basis. Staff members can only access the categories of data necessary for their specific role.
• Two-factor authentication: Optional two-factor authentication is available for player accounts, providing an additional security layer beyond username and password.
• Intrusion monitoring: v77's systems are monitored for unauthorized access attempts, unusual login patterns, and anomalous transaction activity around the clock.
• Secure document storage: KYC documents, including CNIC copies and other identity documents, are stored in encrypted, access-controlled systems separate from general account databases.

v77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming license obligations. Key retention principles include:

• Active accounts: Personal data associated with active accounts is retained for the duration of the account relationship and for a period thereafter as required by our regulatory obligations.
• Closed accounts: Following account closure, v77 retains personal data — including identity documents and transaction records — for a minimum of five (5) years to satisfy AML and gaming regulatory retention requirements. This retention period may be extended if the account was subject to a dispute, investigation, or legal proceeding.
• KYC documents: Identity and verification documents are retained for the period required by our gaming license authority, typically five years from the date of verification or account closure, whichever is later.
• Gaming records: Individual game and betting transaction records are retained for five years to support dispute resolution and regulatory audit requirements.
• Support communications: Live chat transcripts and email correspondence are retained for three years following the close of the relevant support interaction.
• Technical data: Server log data (IP addresses, access logs) is retained for 12 months for security monitoring purposes, after which it is deleted or anonymised.
• Self-exclusion records: Records of self-exclusion requests are retained indefinitely to prevent re-registration by self-excluded individuals, regardless of account closure.

At the end of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

v77 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit v77.cam. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function correctly — including maintaining your login session, storing your account preferences, and enabling secure payment flows. These cookies cannot be disabled without significantly impacting Platform functionality.
• Functional cookies: Used to remember your preferences, language settings, and other customisations to improve your experience on repeat visits.
• Performance and analytics cookies: Used to collect anonymised data about how players interact with the Platform — which pages are visited most, where errors occur, and how navigation patterns flow. This data is used to improve the Platform experience. No personally identifiable information is included in analytics data.
• Security cookies: Used to support fraud detection and security functions, including identifying unusual login patterns and detecting multiple account creation attempts from the same device.

v77 does not use advertising cookies or allow third-party advertising networks to place tracking cookies on the Platform.

Subject to applicable data protection law and the specific requirements of our gaming license, you hold the following rights over your personal data held by v77:

• Right of Access: You may request a copy of all personal data v77 holds about you. Requests will be fulfilled within 30 days. Data is provided in a structured, readable format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For registered account data, you may update some information directly through your account settings.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention requirements. Note that data subject to AML and gaming regulatory retention obligations cannot be deleted until the applicable retention period expires.
• Right to Restriction of Processing: You may request that v77 restricts processing of your data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to Data Portability: You may request that data you have provided to v77 be transferred to you or to another controller in a structured, machine-readable format.
• Right to Object: You may object to processing of your personal data carried out on the basis of legitimate interests. You may also opt out of any promotional communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

v77 services are strictly for individuals aged 21 years and above. v77 does not knowingly collect personal data from any individual under the age of 21.

Age verification is a mandatory step in the v77 account registration process, and identity document verification is required before withdrawal processing. These measures are designed to prevent access by underage individuals.

If you believe that a minor has registered on the v77 Platform using false information, please notify us immediately at [email protected].

v77 operates under an international gaming license and may process personal data across multiple jurisdictions as part of its operations. Where personal data is transferred outside Pakistan — for example, to servers or service providers located in other countries — v77 ensures that appropriate safeguards are in place:

• Data is only transferred to jurisdictions that provide an adequate level of data protection, or where v77 has implemented appropriate contractual safeguards (such as standard data protection clauses) with the receiving party.
• All third-party processors who may receive your data outside Pakistan are bound by contractual data protection requirements that meet or exceed the standards described in this Policy.
• KYC documents and financial data are subject to enhanced transfer controls and are only transmitted to approved, contractually bound processing partners.

By using the v77 Platform, you acknowledge that your personal data may be transferred and processed in jurisdictions outside Pakistan for the purposes described in this Policy.

v77 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our gaming license requirements. The following process applies when this Policy is updated:

• The updated Policy will be published at v77.cam/privacy-policy with an updated effective date and version number.
• Where changes are material — meaning they significantly affect how your personal data is processed or your rights relating to that data — v77 will notify registered Players via SMS or in-platform notification with reasonable advance notice.
• Your continued use of the Platform after the effective date of any updated Policy constitutes acceptance of the revised terms.
• If you do not agree with any change to this Policy, you may close your account and request deletion of your data (subject to applicable retention requirements) by contacting support before the effective date of the change.

We recommend reviewing this Policy periodically to remain informed about how v77 manages your personal data.

For any questions, concerns, or requests relating to this Privacy Policy or how v77 handles your personal data, please contact us through the following channels:

When submitting a privacy request, please include your registered username, the mobile number associated with your account, and a clear description of your request. v77 will verify your identity before processing any access, rectification, or deletion request to ensure your data is protected from unauthorized disclosure.